Walter Kok – Highly experienced Management Executive
Walter was Global Director of Customer Solutions and Service Operations for Vodafone Global Enterprise. He was globally responsible for the development and delivery of Customer Solutions for enterprise customers, including the in-life management of our customer contracts, vendor management and the delivery of a globally consistent service experience for our customers.
Walter joined Vodafone Global Enterprise from BT where he was Managing Director of Business Operations and Transformation. He has played a key role in progressing BT’s transformation towards becoming an outstanding service company, firstly in Global Services and more recently in the creation of BT Operate.
Before BT, Walter was Support Officer at ClientLogic, a business process outsourcer. He previously founded several companies which specialised in business development for large companies, was Managing Director at Randstad Callflex (call centre management) and has many years experience as a sales manager at KPN in the Netherlands.
Walter holds an MSc in Electrical Engineering and brings a huge amount of senior, hands-on experience of managing multi-national customers and of driving significant change across complex organisations.